Responsible Gaming at jilivet

1. Age Restriction — 18+ Policy

We take our age verification obligations seriously. During the registration process, every new player is required to confirm that they are 18 years of age or older. This confirmation is a binding declaration. Where our systems flag a potential age concern — or where a player's documents suggest they may be under the legal gambling age — we will immediately suspend the account and request full identity verification before any further access is granted.

In cases where a player is confirmed to be under 18, jilivet will permanently close the account, void any pending bets, return any uninvested deposits to the originating payment method where feasible, and retain records of the incident in accordance with our legal obligations. No winnings accrued during underage gambling activity will be paid out under any circumstances.

Protecting Minors in Your Household

If you share a device with family members who are under 18, we strongly encourage you to use parental control software to prevent minors from accessing jilivet. Always log out of your account after each session and keep your login credentials private. If you suspect that a minor has accessed your account, contact our support team immediately via live chat so that we can review account activity and take appropriate action.

2. Recognising Problem Gambling

For the vast majority of jilivet players, gambling is an enjoyable leisure activity. However, for some individuals, gambling can develop into a compulsive behaviour that negatively affects their financial wellbeing, relationships, mental health, and daily life. Recognising the early warning signs is the first and most important step toward addressing a gambling problem.

The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these patterns in your own behaviour, we encourage you to use our responsible gaming tools or contact our support team for confidential guidance:

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• Borrowing money from friends, family, or financial institutions to fund gambling activity.
• Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down.
• Lying to family members or others about the extent of your gambling activity or financial losses.
• Using gambling as a way to escape from stress, anxiety, depression, or personal problems.
• Making repeated unsuccessful attempts to control, cut back, or stop gambling.
• Relying on others to relieve financial difficulties caused by gambling losses.

3. Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling activity is to set clear financial limits before you start playing. jilivet provides a comprehensive suite of deposit and spending limit controls, accessible directly from your account settings at any time.

Important note on limit increases: To protect players from impulsive decisions, any request to increase an existing limit does not take effect immediately. There is a mandatory 24-hour cooling-off period before any increase is applied. A reduction in limits, by contrast, takes effect instantly. If you change your mind about an increase during the 24-hour window, you can cancel the request at any time and the lower limit will remain in place.

We recommend setting deposit limits in Bangladeshi Taka that reflect your genuine disposable entertainment budget — an amount you would be entirely comfortable losing without it affecting your household finances, rent, food, or other essential expenses. A good rule of thumb used by responsible gaming advocates is to treat your gambling budget the same way you would treat a cinema or restaurant budget: once it is spent for the week, the entertainment is over.

4. Time-Out & Cool-Off Features

Sometimes a player simply needs a break — not a full self-exclusion, but a short pause to step back, reflect, and regain perspective. jilivet's time-out and cool-off features are designed precisely for this purpose. They are available immediately and do not require any documentation or approval process.

Short-Term Time-Out

A time-out temporarily suspends your ability to log in to jilivet and place bets. During a time-out, your account remains open and any pending withdrawals will continue to be processed, but you will not be able to deposit or wager. Time-out periods available on jilivet include:

• 24-hour time-out
• 48-hour time-out
• 7-day time-out
• 30-day time-out
• Custom duration (up to 90 days)

A time-out takes effect immediately upon request. It cannot be reversed or shortened once activated — this is intentional, to prevent impulsive decisions made in the heat of the moment from being instantly undone. When the time-out period expires, your account access is automatically restored without any additional steps required.

Reality Check Reminders

Reality checks are periodic pop-up notifications that appear on screen during active gaming sessions. Each notification displays your current session duration, your total bets placed during the session, and your net gaming balance. Players can configure reality checks to appear at intervals of 15 minutes, 30 minutes, or 60 minutes. These reminders are particularly useful for slot machine and live casino players, where sessions can extend for longer than intended without a clear sense of elapsed time.

5. Self-Exclusion Tools

Self-exclusion is a formal commitment to stop gambling on jilivet for a defined period of time. Unlike a short-term time-out, self-exclusion is a more serious and longer-term measure intended for players who feel that their gambling has become, or is at risk of becoming, problematic. jilivet offers the following self-exclusion periods:

When you request self-exclusion, the following actions are taken immediately: your account is suspended and you cannot log in; all scheduled marketing and promotional communications to your email address and phone number are stopped; your account is flagged so that it cannot be reactivated by contacting support during the exclusion period; and any bonus balances are forfeited in accordance with our Terms & Conditions. Pending withdrawal requests for real-money balances will still be processed normally.

Reactivation after exclusion: When a self-exclusion period expires, your account is not automatically reactivated. You must make a conscious, deliberate decision to return by contacting our support team and completing a brief responsible gaming check. There is a mandatory 24-hour reflection period between requesting reactivation and access being restored, regardless of the exclusion duration. For permanent self-exclusion, reactivation is not possible under any circumstances.

6. Additional Player Protection Tools

Activity and Transaction History

Your jilivet account provides a full, detailed history of all gaming activity, sporting bets, deposits, and withdrawals. This log is available at any time from your account dashboard and can be filtered by date range, game type, or transaction type. Reviewing your history regularly is one of the most straightforward ways to maintain an honest picture of your gambling behaviour and spending.

Account Balance Visibility

Your real-money balance and any bonus balance are displayed clearly and separately throughout your session on jilivet. We deliberately avoid design patterns that obscure or minimise loss figures. We believe players deserve a clear, unambiguous view of their financial position at all times.

Promotional Opt-Out

Players who prefer not to receive promotional offers, bonus notifications, or marketing emails can opt out at any time through their account communication preferences. Opting out of promotions has no effect on your ability to use the platform or access your account. Some players find that removing the stimulus of bonus offers helps them maintain a healthier relationship with gambling.

Single Account Policy

jilivet operates a strict single-account policy. Each player is permitted to hold only one active account. Duplicate accounts are detected during our identity verification process and are closed immediately. This policy protects players from accumulating losses across multiple accounts and ensures that responsible gaming limits and exclusions applied to one account are fully effective.

7. Support & Resources

If you are concerned about your own gambling behaviour, or that of someone close to you, please do not hesitate to reach out. jilivet's support team is available 24 hours a day, 7 days a week, and all conversations about responsible gaming are treated with complete confidentiality and without any judgement.

Contact Our Responsible Gaming Team

• Live Chat: Available 24/7 — average response time under 3 minutes. Ask to speak with a responsible gaming specialist when you connect.
• Email: support@jilivet — use the subject line "Responsible Gaming" for priority routing to our dedicated welfare team.

When you contact us about responsible gaming, our team can immediately activate deposit limits, time-outs, or self-exclusion on your behalf. You do not need to navigate account settings yourself — a single message to our support team is all that is required.

Talking to Someone You Trust

In Bangladesh, as in many countries, discussing gambling problems openly can feel difficult due to social stigma. We encourage any player who is struggling to start by talking to a trusted friend, family member, or doctor. Professional counselling and mental health support services are available across major cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Your personal GP is also a confidential first point of contact who can refer you to appropriate support.

8. Our Commitment to Responsible Gaming

Responsible gaming is not a compliance checkbox at jilivet — it is a genuine operational priority that shapes how we design our platform, train our staff, and communicate with our players across Bangladesh. We recognise that the trust players place in us carries real responsibility, and we take that responsibility seriously.

Our responsible gaming programme is built on four core principles. First, transparency: we will always be honest with players about the risks associated with gambling, the house edge on our games, and the tools available to help manage play. Second, accessibility: every responsible gaming tool on jilivet is free to use, requires no documentation, and is available instantly — there are no bureaucratic delays between a player deciding to seek help and that help being delivered. Third, proactive monitoring: our team actively monitors account behaviour for patterns associated with problem gambling, including rapid escalation of deposit amounts, extended continuous sessions, and repeated loss-chasing. Where these patterns are identified, a member of our welfare team may reach out proactively. Fourth, no pressure: jilivet will never attempt to discourage a player from activating responsible gaming tools, reducing limits, or requesting self-exclusion. Any member of staff who is found to have done so will face immediate disciplinary action.

We also commit to continuous improvement. Our responsible gaming policies are reviewed regularly in light of new research, player feedback, and evolving best practice in the online gambling industry. If you have a suggestion for how we can better support player welfare on jilivet, please share it with us via our support channels — we genuinely welcome this input.

jilivet believes that a player who feels safe, in control, and well-supported is a player who will enjoy our platform for the long term. Responsible gaming is good for players and it is the right way to run a gambling business. We are proud to champion it.

Last updated: 1 January 2026  ·  Version: 3.0  ·  Questions? Contact us at support@jilivet