jilivet Frequently
Asked Questions
Everything you need to know about playing on jilivet — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and responsible gaming tools available to Bangladesh players.
This FAQ page covers the most common questions asked by jilivet players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. Whether you are a first-time visitor trying to understand how to register, a regular player with a question about bKash withdrawal timing, or someone looking for guidance on responsible gaming tools, you will find clear, direct answers here. If your question is not covered below, our 24/7 live chat support team is ready to help at any time.
Easy Registration
Open your jilivet account in under two minutes with your mobile number or email. No complex paperwork to start.
Instant bKash & Nagad
Deposits via bKash and Nagad credit to your jilivet balance within seconds. Withdrawals typically clear in under 30 minutes.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals with competitive odds and live in-play markets.
Bonuses & Rewards
New player welcome bonus, ongoing promotions, and a loyalty programme that rewards consistent play on jilivet.
SSL Secured
256-bit SSL encryption protects every transaction and personal data entry on jilivet — your information stays private.
24/7 Support
Our live chat support team responds in under 3 minutes on average, around the clock, every day of the year.
Account & Registration
5 QuestionsHow do I create an account on jilivet?
Creating an account on jilivet takes under two minutes. Click the registration link, enter your mobile number or email address, choose a strong password, and confirm you are 18 years of age or older. Once submitted, you will receive a verification code via SMS or email. Enter that code to activate your account and you are ready to deposit and play.
What documents do I need to verify my jilivet account?
jilivet requires a valid government-issued photo ID to verify your identity — this can be your National ID card (NID), passport, or driving licence. You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last three months) and, for payment verification, a screenshot or photo of your bKash or Nagad account. Verification is typically completed within 24 hours.
I forgot my jilivet password — how do I reset it?
To reset your jilivet password, click the 'Forgot Password' link on the login page and enter the mobile number or email address linked to your account. You will receive a one-time reset code within a few minutes. Enter the code, choose a new password of at least eight characters (a mix of letters, numbers, and symbols is recommended), and confirm it to regain access.
Can I have more than one account on jilivet?
No — jilivet strictly enforces a one-account-per-player policy. Duplicate accounts are detected during identity verification and are permanently closed. Any balances or winnings held in a duplicate account may be voided. If you have accidentally created a second account, contact our support team immediately so it can be resolved without penalty.
How do I close my jilivet account permanently?
To permanently close your jilivet account, contact our 24/7 live chat support team and submit a closure request. Before closure, ensure any remaining real-money balance has been withdrawn to your bKash, Nagad, or bank account. Account closure is irreversible. If your reason for closing is related to problem gambling, consider using our self-exclusion tool instead — it offers a temporary pause as well as permanent options.
Deposits & Withdrawals
6 QuestionsHow do I deposit money on jilivet using bKash?
To deposit via bKash on jilivet, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter your deposit amount (minimum ৳200), then follow the on-screen instructions to complete the Send Money transaction from your bKash app using the provided merchant number. Your jilivet balance is credited within seconds after the transaction is confirmed by bKash.
How long does a Nagad deposit take on jilivet?
Nagad deposits on jilivet are processed instantly in almost all cases. Once you complete the Send Money step from your Nagad app using the account number shown in the deposit screen, funds appear in your jilivet wallet within seconds. In rare cases during peak periods, processing may take up to five minutes. If your balance has not updated after ten minutes, contact live chat with your Nagad transaction ID.
What is the minimum deposit amount on jilivet?
The minimum deposit on jilivet is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other local banks, the minimum is ৳500. Card deposits via Visa or Mastercard carry a minimum of ৳300. There is no maximum limit on deposits, though very large amounts may trigger a standard identity verification check.
How do I withdraw my winnings from jilivet?
To withdraw from jilivet, navigate to the Withdrawal section in your account, select your preferred method (bKash, Nagad, Rocket, bank transfer, etc.), enter the amount, and confirm. Your account must be fully verified before withdrawals are processed. Most bKash and Nagad withdrawals are completed within 15 to 30 minutes. Bank transfers typically take one to three business days depending on your bank.
What is the minimum withdrawal amount on jilivet?
The minimum withdrawal amount on jilivet is ৳500 for all mobile money methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. There are no withdrawal fees charged by jilivet, although your bank or mobile money provider may apply their own standard transaction charges. You can withdraw up to ৳200,000 per transaction and up to ৳500,000 per day.
Are there any fees for depositing or withdrawing on jilivet?
jilivet does not charge any platform fees for deposits or withdrawals. However, your mobile money provider (bKash, Nagad, Rocket) or bank may apply their standard transaction fees as part of a normal Send Money or transfer operation. We recommend checking your provider's current fee schedule. To avoid any unexpected charges, most players use bKash or Nagad, which typically have low transaction costs for Send Money transfers.
Games & Gameplay
5 QuestionsHow do I bet on cricket matches on jilivet?
To bet on cricket on jilivet, go to the Cricket section from the main navigation, browse available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals — and click on any match to view the full betting market. Select your bet type (match winner, top batsman, total runs, Asian handicap, etc.), enter your stake in Bangladeshi Taka, review your bet slip, and confirm. Live in-play betting is available on selected matches.
What types of casino games are available on jilivet?
jilivet offers over 2,000 casino games across multiple categories. These include video slots from providers such as Pragmatic Play, Microgaming, and NetEnt; live dealer games (roulette, blackjack, baccarat, and Andar Bahar) powered by Evolution Gaming and Ezugi; crash games including Aviator by Spribe; and table game classics. The full game library is accessible from the jilivet Casino section of the site.
Can I play jilivet games on my mobile phone?
Yes — jilivet is fully optimised for mobile play and works on all modern smartphones and tablets running Android or iOS. No app download is required; the entire platform runs through your mobile browser (Chrome, Firefox, Safari) with a responsive layout that adapts to any screen size. All games, deposit and withdrawal features, live chat support, and account management tools are fully accessible on mobile.
What is the RTP (return to player) on jilivet slots?
The RTP on jilivet slots varies by game but typically ranges from 94% to 97% for popular titles. RTP is a long-term statistical average — it means that for every ৳100 wagered over many spins, the game returns ৳94–৳97 to players on average. You can find the specific RTP for any slot in the game's information or paytable screen before you start playing. High-RTP titles are often found in the Slots section.
Are the games on jilivet fair and certified?
Yes — all games on jilivet use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Games supplied by licensed studios such as Pragmatic Play, Evolution Gaming, and Microgaming undergo regular independent audits for fairness. jilivet is committed to providing a transparent and fair gaming environment for all Bangladesh players.
Bonuses & Promotions
4 QuestionsWhat welcome bonus does jilivet offer to new players?
jilivet offers a welcome bonus to newly registered players on their first deposit. The current offer details — including the bonus percentage, maximum bonus amount in Bangladeshi Taka, and qualifying payment methods — are displayed on the promotions page after you log in. Bonuses at jilivet are subject to wagering requirements and terms that must be met before winnings can be withdrawn. Always read the full bonus terms before claiming.
What does 'wagering requirement' mean on jilivet bonuses?
A wagering requirement (also called a playthrough requirement) means you must wager a specified multiple of the bonus amount before the bonus funds — and any winnings generated from them — can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using bonus funds before a withdrawal is permitted. The specific requirement for each bonus at jilivet is listed in its individual terms.
Do jilivet bonuses expire?
Yes — most jilivet bonuses have an expiry period, typically between 7 and 30 days from the date they are credited to your account. If the wagering requirement is not met within that window, the bonus balance and any associated winnings are forfeited automatically. The exact expiry period for each promotion is stated in the individual bonus terms. You can check the status and remaining time on active bonuses from the Bonus section of your account dashboard.
Does jilivet have a loyalty or VIP programme?
jilivet rewards regular players through an ongoing loyalty programme. As you play, you accumulate points that can be exchanged for bonus credits or free spins. Higher-tier players receive dedicated account management, faster withdrawal processing, and access to exclusive promotions tied to major sporting events such as BPL, IPL, and the T20 World Cup. Full details of the current loyalty tier structure are available in the Promotions section after logging in.
Safety & Responsible Gaming
5 QuestionsIs jilivet safe to use for players in Bangladesh?
jilivet uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers, ensuring your personal information and financial transactions remain private and secure. All player funds are held in segregated accounts, separate from operational funds. The platform undergoes regular independent security audits. Our privacy policy outlines exactly what data we collect and how it is protected — we do not sell or share your data with third parties.
How does jilivet protect my personal and payment data?
jilivet protects your data using industry-standard 256-bit SSL/TLS encryption on all connections. Payment details for bKash, Nagad, and bank accounts are stored in encrypted form and are never shared with unauthorised third parties. Two-factor authentication (2FA) is available for your account login and is strongly recommended. Our data handling practices are described in full in the Privacy Policy, accessible via the site footer.
What is the minimum age to play on jilivet?
The minimum age to register and play on jilivet is 18 years. This is a strict rule with no exceptions. During registration, all players must confirm they are 18 or older. jilivet reserves the right to request identity verification documents at any time to confirm a player's age. Accounts found to belong to players under 18 will be immediately closed and any deposits returned where possible, with no winnings paid out.
How do I self-exclude from jilivet if gambling is becoming a problem?
If you feel gambling is becoming a problem, jilivet offers immediate self-exclusion. Log in to your account, go to Responsible Gaming settings, and select your preferred exclusion period — options range from six months to permanent closure. Alternatively, contact our 24/7 live chat support team and a trained agent will activate the exclusion on your behalf within minutes. During self-exclusion, all marketing communications are stopped and you cannot log in or deposit.
How do I set deposit limits on my jilivet account?
To set deposit limits on jilivet, navigate to the Responsible Gaming section in your account settings. You can define daily, weekly, or monthly limits in Bangladeshi Taka. Limit reductions take effect immediately. Limit increases have a mandatory 24-hour cooling-off period before they apply, giving you time to reconsider. You can also contact our live chat support team to set or adjust limits on your behalf at any time.
Still Have a Question?
Our support team is available 24/7 and responds in under 3 minutes on average. You can also explore our games, check out the latest promotions, or head straight to the casino.