Privacy Policy — jilivet

1. Data We Collect

jilivet collects personal data from you in the course of providing our online casino and sportsbook services. We collect only the information that is genuinely necessary for the purposes described in this Privacy Policy. The categories of data we collect are as follows:

1.1 Registration and Identity Data

When you create an account on jilivet, we collect your full legal name, date of birth, gender (optional), residential address, email address, and mobile phone number. This information is required to open your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

To comply with anti-money laundering (AML) regulations and to verify that you are at least 18 years of age, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address, and a screenshot confirming ownership of your registered payment method (e.g., your bKash or Nagad account).

1.3 Financial Transaction Data

We record details of every deposit and withdrawal made through your jilivet account. This includes transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers (e.g., the last four digits of a card or the registered mobile number linked to a bKash or Nagad account), and transaction status. We do not store full card numbers or mobile banking PINs on our servers.

1.4 Gaming and Betting Activity Data

We maintain detailed records of your wagering activity, including game sessions played, bet amounts, winnings, losses, bonus usage, and any sports betting selections made on our sportsbook. This data is used for account management, responsible gaming monitoring, fraud prevention, and regulatory compliance.

1.5 Technical and Device Data

When you access jilivet, our servers and analytics tools automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, pages visited, session duration, and click-stream data. This information helps us optimise the platform's performance, troubleshoot technical issues, and detect fraudulent access attempts.

1.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the support agent who handled your query. These records are kept to ensure quality of service, resolve disputes, and train our support team.

2. How We Use Your Data

The personal data we hold about you is used for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which jilivet processes personal data are set out below:

Where we rely on your consent as the legal basis for processing — for example, when sending you promotional emails or personalising bonus offers — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

3. Data Sharing & Disclosure

jilivet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share your data with trusted third parties in the following limited circumstances:

3.1 Technology and Service Partners

We work with carefully selected technology partners to deliver the jilivet platform. These include game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe), payment processing partners (including the technical infrastructure behind bKash, Nagad, Rocket, and card payment gateways), cloud hosting providers, and cybersecurity vendors. Each of these partners is bound by data processing agreements that restrict how they may use your data and require them to maintain appropriate security standards.

3.2 Legal and Regulatory Disclosure

We may be required to disclose your personal data to law enforcement agencies, financial regulators, or courts of competent jurisdiction in response to a valid legal request, court order, or regulatory inquiry. In such cases, we will disclose only the minimum data necessary to comply with the request and will, where legally permitted, notify you of any such disclosure.

3.3 Fraud Prevention and AML Networks

To protect the integrity of our platform and the broader online gaming ecosystem, jilivet may share data with fraud prevention and anti-money laundering screening services. Information shared in this context is limited to what is necessary to conduct risk assessments and is subject to strict confidentiality obligations.

3.4 Business Transfers

In the event that jilivet undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and given the opportunity to exercise your data rights before the transfer is completed.

4. Cookies & Tracking Technologies

jilivet uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use our services so we can continue improving them.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as session management, login authentication, and shopping basket functionality for deposits. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors interact with jilivet — which pages are visited most often, how long sessions last, and where users encounter errors. This data helps us identify areas for improvement.
• Functional Cookies: These cookies remember your preferences, such as your chosen language, preferred game lobby view, or responsible gaming settings, so you do not need to reconfigure them on each visit.
• Targeting and Personalisation Cookies: With your consent, we use these cookies to understand your gaming preferences and show you promotions and bonuses that are relevant to your activity on the platform. You may opt out of these cookies at any time.

4.2 Managing Your Cookie Preferences

You can control which non-essential cookies jilivet places on your device by updating your browser settings. Most modern browsers allow you to block or delete cookies entirely, though doing so may affect the functionality of certain features on our platform. You may also update your targeting cookie preferences directly within your account settings at any time.

Please note that strictly necessary cookies cannot be disabled as they are integral to the secure operation of jilivet. Disabling them will prevent you from logging in or completing financial transactions.

5. Data Security Measures

jilivet takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

• Transport Layer Security (TLS): All data transmitted between your device and our servers is encrypted using 256-bit TLS, preventing interception by third parties.
• Encrypted Data Storage: Sensitive personal data and financial records stored on our servers are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within jilivet is restricted on a strict need-to-know basis. Staff members can only access data that is necessary for their specific role, and all access is logged and audited.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. All internal administrative systems at jilivet require 2FA as standard.
• Regular Security Audits: Our platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response Plan: In the unlikely event of a data breach that poses a risk to your rights and freedoms, jilivet will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.

6. Data Retention Policy

jilivet retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with standard AML and financial record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction, in line with financial regulatory standards applicable to payment record-keeping.
• Gaming Activity Data: Retained for the duration of your account plus five (5) years post-closure, to support dispute resolution, responsible gaming reviews, and regulatory audits.
• Customer Support Communications: Retained for three (3) years from the date of the final communication in a given support thread.
• Technical and Device Data: Retained for up to thirteen (13) months from the date of collection, after which it is aggregated and anonymised for statistical analysis purposes.
• Marketing Consent Records: Retained for as long as you remain a registered player, and for two (2) years following account closure, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Requests for early deletion of your data are considered under the provisions of Section 7 below.

7. Your Data Rights

As a registered player on jilivet, you hold meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. Your rights include:

• Right of Access: You may request a copy of all personal data jilivet holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Many details can be updated directly within your account profile.
• Right to Erasure: Subject to our legal retention obligations, you may request that we delete your personal data. Note that we cannot delete data that we are legally required to retain — for example, financial transaction records required for AML compliance.
• Right to Restrict Processing: You may ask us to restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data we hold while we carry out a verification review.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interest as the legal basis. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our Data Protection team at support@jilivet with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a full response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which jilivet processes your personal data, please contact us in the first instance through one of the following channels:

• Email: support@jilivet (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 via the jilivet platform — average response time under 3 minutes

Our support and compliance teams aim to resolve all privacy-related queries within 5 business days of receipt. For formal complaints, we will provide a written response within 30 calendar days. If you remain dissatisfied with our response, you may escalate your complaint through our internal dispute resolution process, details of which are available on our FAQ page.

jilivet reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, and regulatory guidance. The effective date at the top of this document will always reflect the date of the most recent revision. Where changes are material, we will notify registered players directly via email or an in-platform notification before the updated policy takes effect. Continued use of jilivet following notification of an update constitutes acceptance of the revised Privacy Policy.

Last updated: 1 January 2026  ·  Version: 2.1  ·  Questions? Contact us at support@jilivet